Problem Solving

Solve Problems Faster By Improving Your Problem Statement

Over the years I’ve seen many organizations struggle with solving problems.  They often lose focus and get side-tracked.  Sometimes because of someone’s opinion, they even go down the wrong path and they never get to the root cause. A problem statement should be a concise description of an issue to be addressed or a condition to be improved upon.  It should identify a gap that...

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Defects Create More Waste Than Meets The Eye!

Defects, mistakes, and errors are a major source of frustration for customers and cause them to look for other providers for the products and services they purchase.  But in addition to customer dissatisfaction, these defects, mistakes, and errors create waste that suck up our precious resources of time and money.  Employees are forced to rework and repair products and provide services all...

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How Variation In Work Environment Can Affect Productivity and Create Problems

We seldom think of our environment as being a detriment to our job.  But work environment can have a larger affect on your productivity and can create problems that lead to errors, defects, and costly rework. Mother nature and environment can have a dramatic effect on the products we produce and the services we provide. Some of the obvious factors include humidity, excessive heat, cleanliness,...

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A Successful CI Program Depends on Strong Project Management Fundamentals

I’ve seen it happen more than once where a company starts down the path of Lean, Six Sigma, or Problem Solving to only change course in mid-stream.  It happens for many reasons – lack of resources, underestimating the time required to complete projects, allowing scope creep, project champions and sponsors that don’t ask the right questions, not putting the correct controls in...

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Make Something Happen – Establish Accountability!

Yesterday I met with a potential client that is looking for problem solving training for his employees.  We discussed the logistics of the training, topics to include, and a variety of other training issues.  He told me his organization would be very quick to say they know the reasons for many of their problems, based on past experience and opinion.  Very few of their problems are addressed by...

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Don’t Let Operator Issues Be An Excuse Not To Do Your Job!

I recently visited a client that is experiencing a number of quality issues both internally and externally with their customers.  A large portion of their manufacturing process relies on operators doing their job properly.  In reviewing their process, it was evident that operators were not handling material properly, not using process fixtures, and not following the methods they were taught....

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