Problem Solving

Don’t Let Small Problems Crowd Out The Big Ones

How often do we react to problems and not take the time to think about the bigger issue at play?  The urgent things that really matter? Let’s take the example of nurses.  Every day, they deal with missing or incorrect information and contend with missing or broken equipment.  In one particular case, a nurse on duty was preparing to discharge a new mother from the hospital and noticed...

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Solving Nagging Problems Requires Ownership

Does your organization have a nagging, frustrating problem that carries over from one year to the next and never gets resolved? If you ask, “Who owns the problem?” do you get a clear answer, and if so, why aren’t they doing anything about it? Problems tend to go on and on without resolution when no one steps up and decides to own the problem.  Let me give you an example. In his...

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Solving The Most Complicated Problems

Solving the easiest of problems takes a lot of effort, but trying to solve complicated problems is something that is beyond most of our ability.  It’s hard enough to get our arms around simple things but much harder to try to assimilate everything that is going on in a complicated situation.  And that is why complicated problems drag on forever without any sign of improvement. Take, for...

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Problem Solving Is All About Turning Data Into Useful Information

To solve problems, collecting the right data is important, and being able to turn that data into useful information is paramount in determining the right countermeasure to solve a problem.  The place to accurately capture the true state of the workplace is the workplace itself.  If we can catch defects on the spot, we can find the true cause and immediately take countermeasures. Problem-solving...

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Effective Problem Solving Isn’t About The Tools You Use – It’s How You Think!

How we think and react to situations is unique to humans beings.  No other species on earth has this ability.  But as employees how many of us try to solve problems on a daily basis?  Do we try to make things better or are we content with the status quo? A good problem solver has three important traits.  They must be: quick and decisive resourceful and creative systematic and...

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Utilize Six Thinking Hats To Better Solve Problems & Make Decisions

The Six Thinking Hats, co-designed in 1983 by Dr. Edward de Bono with Dr. Michael Hewitt-Gleeson and Eric Bienstock, was developed to improve creativity and lateral thinking.  It helps us overcome one of the biggest enemies of thinking which is complexity.  When thinking is clear and simple, it becomes more enjoyable and more effective. Unlike when I was growing up, very few people today wear...

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