Product Quality

Contamination, Perception and The Story of the Dirty Rug

Several years ago, I had the pleasure of working with a relay manufacturer in China.  They wanted help implementing lean in their stamping operation, reducing changeover times and help resolving some long standing quality issues.  During my initial visit, they told me that one of their biggest problems was product contamination due to dirt, dust, human skin, fibers, etc.  As they took me on a...

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Understanding the Aspects of Product Quality Can Help Build a Competitive Advantage

In his 1987 article in the Harvard Business Review, “Competing on the Eight Dimensions of Quality,” David Garvin defined eight dimensions or characteristics that can be used at a strategic level to analyze product and service quality.  As producers of products it is important to understand what customers desire among these characteristics to help build a competitive advantage....

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