The Control Plan: Your Last Line of Defense
A control plan is a written document created to ensure processes are producing products or services that meet or exceed customer requirements at all times. It is a living document that gets updated as the organization gets process experience or receives customer feedback. A control plan is a systematic approach to finding and resolving out-of-control conditions. It provides employees a guide...
Read MoreUse Gemba Walks to Uncover Problems & Promote Accountability
Gemba is a Japanese word that means the real place where value is created. A gemba walk is a management tool whose purpose is to have managers walk the front line where they can see problems as they are occurring, ask questions and allow them to create follow-up on problems and promote accountability. Problems are most visible where they occur and the best ideas for solving them will come...
Read MoreStandardize Work Process To Provide Customers Better Products & Services
Much of the work we do consists of repetitive tasks: changing a die in a stamping press, closing the books every month or running a weekly or monthly meeting. These repetitive tasks can be studied and improved to make them more efficient, reliable, easier, safer, and more productive. We then document the best method and teach it to everyone associated with the task. This will make...
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