The Control Plan: Your Last Line of Defense

A control plan is a written document created to ensure processes are producing products or services that meet or exceed customer requirements at all times.  It is a living document that gets updated as the organization gets process experience or receives customer feedback. A control plan is a systematic approach to finding and resolving out-of-control conditions.  It provides employees a guide...

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Error Proof and Mistake Proof To Prevent Human Error

Human error is a huge problem.  It is the third leading cause of death in U.S. hospitals. Researchers estimate that 250,000 people die every year from medical errors in the U.S. alone. Worldwide, human error is the third leading cause of death behind heart disease and cancer.  These are staggering numbers.  In addition to the life and death consequences related to human error, consider all...

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