What Customers Really Want And How You Can Give It To Them
All customers want the same thing when it comes to purchasing a product or service. They want one that performs the tasks they need to be done works when it is supposed to, and costs as little as possible. They want the product or service now and do not wish to wait. They want their questions answered promptly and correctly. They don’t really care about guarantees or warranties;...
Read MoreLean Helps Organizations Break Bad Habits
I recently read an article about a company that made a considerable improvement in productivity by simply staggering their lunch breaks. Before the change, everyone went to lunch at the same time. The plant made an item that had a printed dial of some kind. The printing process required two machines. When lunchtime came, the ink had to be removed and cleaned, or it would dry out. When the...
Read MoreAn Important Lesson Learned
Over the years, I’ve dealt with many organizations that were “interested” in implementing lean. A few were looking for a complete lean transformation. Others wanted to solve particular problems related to reducing change overtimes, improving flow, or eliminating quality issues. Several of these organizations made substantial progress and continue their lean efforts using kaizen...
Read MoreOrganizations Must Have A Lean Vision To Create A Masterpiece
The first requirement in making a successful transformation to lean is to have a clear vision of what the organization will become. The vision is no doubt achievable, but the journey will take time, discipline, and execution to get there. Throughout the journey, you must hold tight to the vision and take consistent actions. Compare your vision to a work of art. Whether it is a painting, a...
Read MoreVisual Management Is The Heart of a Lean Organization
A lean organization makes extensive use of visual management techniques. These techniques require the placement of all tools, parts, activities, and indicators of the system performance so that the status of the system can be understood at a glance by everyone involved. The objective is to be able to see the factory — its workflow, its performance, its problems, and its improvement...
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