Use Lean to Provide More Value For Your Customer

Posted by on Jul 21, 2019 in Lean | 0 comments

  The value an organization provides can be defined in several different ways.  It is the worth place on something and is usually defined as anything your customer is willing to pay for.  Customers determine value and although this seems pretty straightforward, understanding how value is created is more difficult. For something to add value it must change the form or function of a product or service and be done correctly the first time.  This is how lean helps us scrutinize every activity of a process to determine whether that...

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Striving For Perfection Is The Essence Of Lean Thinking!

Posted by on Jul 14, 2019 in Kaizen, Lean | 0 comments

Perfection in lean terms means the total elimination of waste in an enterprise so that all activities in a value stream create value.  What makes striving for perfection so difficult for most of us is that we live and work in the short term whereas perfection only seems plausible in the long term. There are two paths to perfection, an incremental path, kaizen, and a radical path, kaikaku.  Continuous incremental improvements are achieved through kaizen, where you try to eliminate waste and improve something everyday.  Kaikaku, on the other...

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An Organizational Roadmap For Lean Six Sigma Deployment

Posted by on Jul 6, 2019 in Lean Six Sigma, Lean Six Sigma Deployment | 0 comments

Just as project teams use DMAIC as their improvement roadmap, organizations must use a roadmap to build the essential foundation that will support and sustain their Lean Six Sigma deployment.  A simple five step roadmap was developed by Pande, Neuman and Cavanagh and discussed in their book The Six Sigma Way, How GE, Motorola, and Other Top Companies are Honing Their Performance, McGraw-Hill, 2000.  These five steps they say are the “core competencies” for a successful 21st century organization and include: Identify core...

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3 Reasons Lean Six Sigma May Not Be Right For Your Organization?

Posted by on Jun 30, 2019 in Uncategorized | 0 comments

Many organizations have implemented and are benefiting from Lean Six Sigma.  But is there a time when Lean Six Sigma is not right for your organization? I’ve written about the benefits of Lean Six Sigma and how it takes a dedicated infrastructure, execution, and strong management support and oversight.  Lean Six Sigma is not for the faint of heart and will change the culture and direction of the organization. There are basically three different circumstances when an organization might not consider adopting Lean Six Sigma: The...

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Making Lean Six Sigma Work In Services

Posted by on Jun 23, 2019 in Lean Six Sigma, Service Business | 0 comments

Organizations sometimes struggle when they try to adapt Lean Six Sigma tools and techniques to service related industries.  Many of these tools and techniques were developed in the world of manufacturing where there is typically a lot of data, which is not the case in many service areas. However, the need for Lean Six Sigma in service related industries is enormous.  Consider the following: It has been estimated that rework, mistakes, redundancy, etc. in service based businesses and processes typically run as high as 50% of total...

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Improving The Effectiveness of Your Lean Six Sigma Training

Posted by on Jun 16, 2019 in Lean Six Sigma, Six Sigma, Training Effectiveness | 0 comments

  To be an effective Green Belt, Black Belt, or Master Black Belt requires and in-depth knowledge and understanding of the Lean Six Sigma tools and techniques.  For that to happen and be successful requires a periodic review of your Lean Six Sigma training plan and curriculum. Here are some essentials you should keep in mind as you review your program: Emphasize “hands-on” learning.  I find it useful to have activities and exercises that demonstrate the use of a particular concept and it’s associated tools and...

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Evaluating the Effectiveness of Your Lean Six Sigma Program

Posted by on Jun 9, 2019 in Continuous Improvement, Lean Six Sigma, Organizational Goals | 0 comments

Implementing and sustaining Lean Six Sigma takes a lot of commitment, discipline and hard work as most everyone that’s involved knows.  But how often do you step back and evaluate the effectiveness and value you’re receiving from all your hard work?  And are your efforts taking your organization in the right direction? We tend to get comfortable with the way things are going and fail to take the time to objectively evaluate the direction we’re going in and whether it’s really making an impact. Here are some thoughts...

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A Good Lean Six Sigma Project Charter Says It All!

Posted by on Jun 2, 2019 in Lean Six Sigma, Project Charter | 0 comments

Project charters are one of the foundations of any continuous improvement effort.  The charter is the basic contract between the project team and management.  In simple terms it states what the project team is going to work on, the business case for conducting the project, the problem statement, the metric, the goal of the project, and the timeframe for completion.  In return it implies that management is going to give the team the necessary time and resources needed to complete the project. In addition to the information above, every...

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Ensure Your Lean Six Sigma Project is Successful by Scoping It Properly

Posted by on May 27, 2019 in Lean Six Sigma, Project Scoping | 0 comments

Many Lean Six Sigma projects fail and flounder due to not scoping the project properly.  Sometimes teams try to take on too much and the project drags on forever.  Other times, scope creep enters and additional opportunities are explored causing delay and frustration.  The ultimate goal is for Lean Six Sigma teams to be successful and that means getting the project scope right!  Here is a list of the most common reasons why projects are not scoped correctly. Project boundaries not well defined Allowing scope creep to enter Unclear problem...

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Use Defined Criteria to Select Your Lean Six Sigma Projects

Posted by on May 19, 2019 in Customer Satisfaction, Lean Six Sigma, Project Selection Criteria | 0 comments

Organizations seem to struggle when it comes to identifying Lean Six Sigma or continuous improvement projects.  Sometimes they may be so overwhelmed with issues that it’s hard to know where to start.  When faced with this dilemma, the last thing you want to do is to select the project that is most obvious or let your Lean Six Sigma teams determine their own projects.  Instead, you want to bring discipline to the way you select projects. Projects selection is the responsibility of top management and must be linked directly to the...

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