Process Improvement

Over-Processing Adds Costs to Products and Services For Which You’re Not Getting Paid

Ever stop to think how much you’re spending by over-processing the products and services you provide?  If not, its probably because you don’t fully understand what over-processing is all about. Over-processing is defined as all the extra effort people go through in order to deliver the product or service.  It’s actually giving something away for no return.  Let me give you...

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Don’t Get Hung-Up In The Waiting Game

Waiting is a big part of our normal daily lives and something we typically take for granted.  We wait for our first cup of coffee in the morning; we wait at traffic lights on our way to work; we wait for people to show up for a meeting to start; we wait in doctor’s offices; we wait for the end of the day so we can leave work; we wait in checkout lines at the grocery store; and some of us...

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Is Too Much Motion Tiring You Out?

  Masaaki Imai in his book, Gemba Kaizen, A Commonsense, Low-Cost Approach to Management, states that any motion of a person’s body not directly related to adding value is unproductive.  Some examples of motion waste include: Searching for jigs, fixtures, tools, files, etc. Bending to lift heavy loads Turning to retrieve or dispose of products Reaching for components and...

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Transportation Waste Can Create A Huge Burden For Organizations

Transportation is a common source of waste in many companies and includes the excessive and unnecessary movement of materials, products, information and paperwork and often exists where there is disorganization or a lack of clear procedures. Some specific factors that can trigger you to look for transportation waste are: Multiple operational locations where companies split operations among...

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Data Measurement: For Better, For Worse!

All decisions in life, whether personal or professional, are based on available information or data-or at least should be.  Accurate information contributes to good decision-making.  On the other hand, insufficient or inaccurate data contributes to faulty decisions. Measurement is how your company collects data.   But having someone go through the motions of measurement is not enough.  Your...

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No Method, No Problem? Ah, Not So Fast!

How you do things is extremely important if you’re looking to provide consistent products and services to your customers.  We all like going to our favorite restaurant knowing that our meal will come out just the way we ordered it.  My wife has used the same beautician for the past 20 years because of the consistency she gets by going there.  I’ve been going to the same barber...

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